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How to send an Android crash log

Last Updated: Sep 27, 2018 11:16AM CDT

Retrieving a Notate Crash Log on Android

When troubleshooting issues or crashes, we may request a bug report so our development team can determine what is happening. Here are instructions to find a crash log in Notate for Android, and send it to us directly.

Step 1: Enable Developer Options

Enabling Developer Options on your Android device gives you a few more advanced settings. Other than making these additional settings visible, it will not make any changes to your device. Here’s how to enable them: 

  1. Visit your device’s Settings app and select About phone or About tablet. It is typically the last one in the main Settings or if the Settings app is broken into sections, it might be in a tab like “General" or “Device”.
  2. In the “About” section, scroll down to the Build number - it’s typically the last one - and tap it 10 times, until you see a message that says “You are now a developer!”. Developer Options are now enabled. 
  3. Tap the back button to leave the “About” page. The new Developer Options item will now be shown directly under or above “About phone”.

Step 2: Capture a Bug Report

Here’s how to capture a Bug Report and send it to Notate:

  1. Reproduce the issue that you’re seeing. For example, complete the steps that cause Notate to crash.
  2. After reproducing the issue, go into the main Settings app and select Developer Options.
  3. Tap Take bug report (you may need to toggle the “On" switch at the top first). After a few minutes you will recieve a prompt to email the bug report. Please send it to support@shafersystems.com

 

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